Find the solution to your problem in the following sections.
QR code won't scan
First of all, try holding your mobile device further away from the QR code - ideally more than 30cm away.
Some camera applications either do not support QR code scanning, or have very poor recognition.
If you are unable to scan the QR code from your camera app, please install a QR code scanner from the app store.
Forgot Neversleep login details
If you've forgotton your username, email, or password, please contact support at firstname.lastname@example.org.
Unable to deregister an item
If you are unable to deregister an item from your account, try logging out, then log back in and you should be able to deregister successfully.